Shipping policy

Thank you for shopping with Eelhoe. Please review our shipping policy below.

1. Free Shipping

We offer free shipping on all orders, no minimum purchase required.

2. Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

3. Shipping Time

Once your order has shipped, delivery typically takes 8-15 business days, depending on your location. Please note that shipping times are estimates and are not guaranteed, as delays may occur due to customs processing, carrier delays, or other factors outside our control.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery status.

5. Shipping Destinations

We currently ship to the United States, United Kingdom, United Arab Emirates, and select other countries. If your country is not available at checkout, please contact us to check availability.

6. Customs, Duties, and Taxes

For international orders, your order may be subject to import duties and taxes, which are the responsibility of the recipient. Eelhoe is not responsible for delays caused by customs.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout. Eelhoe is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at eelhoeserum123@gmail.com so we can attempt to correct it before shipment.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at eelhoeserum123@gmail.com and we will assist in tracking your shipment.

9. Contact Us

For any shipping questions, reach out to us at:
Email: eelhoeserum123@gmail.com